Frequently Asked Questions (FAQ)
Welcome to Vantkart Help & FAQ. Here you can find answers to common questions about orders, shipping, payments, returns, exchanges, and refunds.
Do you deliver all over India?
Yes. Vantkart delivers across India to serviceable PIN codes.
What are the shipping charges?
Our standard shipping charge is ₹75 per order, unless a different shipping offer or promotion is displayed at checkout.
How long will my order take to arrive?
Orders are generally delivered within 4–7 days after order processing and confirmation.
Delivery times may vary depending on your location, courier service, holidays, weather, or other circumstances beyond our control.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available on eligible orders.
COD orders may require confirmation through WhatsApp before the order is processed or dispatched.
Please provide a correct and active mobile/WhatsApp number while placing your order.
Can I cancel my order?
Yes. You can request cancellation before your order is dispatched.
Once the order has been shipped, cancellation may no longer be possible.
For cancellation assistance, contact us as soon as possible on WhatsApp at +91 8094070266.
What is Vantkart's return policy?
Eligible return requests must be made within 3 days of receiving your order.
Returns may be accepted for eligible issues such as receiving a wrong or damaged product, subject to our Return, Refund & Exchange Policy.
Is exchange available?
Yes. Exchange is available for eligible products when requested within 3 days of delivery.
Exchange is subject to product and size availability.
Is there a return shipping charge?
A ₹99 return shipping charge may apply to return or exchange requests.
Please contact our customer support team before sending any product back.
What should I do if I receive a damaged or wrong product?
Please contact Vantkart Customer Support within 3 days of delivery.
Send us:
- Your Order ID
- Clear photos of the product
- Photo/video showing the issue
- A short description of the problem
Our team will review the issue and assist you with the available resolution.
What condition should the product be in for a return or exchange?
The product should be unused, unworn, unwashed, and in its original condition with the original tags and packaging intact.
Products that have been used, washed, altered, or damaged after delivery may not be eligible for return or exchange.
How will I receive my refund?
Once an eligible return is received, inspected, and approved, the refund will be processed through:
UPI transfer or Bank account transfer.
Cash refunds are not provided.
Can I return a product just because I don't like it?
Our return policy is primarily for eligible issues such as wrong or damaged products. Please check the product details, images, size information, and other specifications carefully before placing your order.
How can I choose the correct size?
Please check the size chart and product details available on the relevant product page before ordering.
If you need assistance selecting a size, you can contact us on WhatsApp before placing your order.
How can I track my order?
When tracking information is available after dispatch, you may receive shipment/tracking details for your order.
If you need help locating your order, contact our customer support team with your Order ID.
How can I contact Vantkart?
Email: vantkart@gmail.com
Phone / WhatsApp: +91 8094070266
Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM
Where is Vantkart located?
Vantkart / My Sale Hub
B-14, Tapovan Vihar Colony
CBI Phatak, Jagatpura
Jaipur, Rajasthan – 302017
India
GSTIN: 08MMBPK3128A1ZC
Is my payment information safe?
Please use only the payment options provided through the Vantkart website/checkout.
Vantkart will never ask you to share your OTP, UPI PIN, card PIN, CVV, or banking password through WhatsApp, phone, or email.
Never share these confidential details with anyone.
Still Need Help?
We're happy to assist you.
Contact Vantkart Customer Support on WhatsApp at +91 8094070266 or email us at vantkart@gmail.com.
Vantkart – Style You Love, Value You Trust.